Transport Officer


We are Medecins sans Frontieres

Médecins Sans Frontières (MSF) is an independent, medical, emergency relief organisation that provides assistance to people worldwide, regardless of their background, religion or political convictions. Above all, we aim to save lives and to offer medical care to victims of disasters, wars and epidemics. Working together with local staff, we give direct support to the population. MSF also appeals to those in power, including governments and international organisations, and speaks out about the abuses we encounter in the course of our work.

The Logistics department plays a key role in ensuring logistic performance for the benefit of the programs conducted in the various project countries. The department consists of the Procurement Unit and the Field Support Unit.

The Procurement Unit (29 staff) is responsible for processing the orders from some 25 project countries and delivering a wide assortment of medical and non-medical goods to the projects within the required timeframe. A part of the assortment is strategically held in stock while the rest is procured on an as need basis. Due the size and complexities of the program interventions, the stocked assortment is rapidly expanding.

With immediate effect Artsen zonder Grenzen has a vacancy for a


100%, based in Amsterdam


You support and advise the department in all (ocean, air and road) transport related matters, incl. regulatory compliance, and you are an expert in managing the relation with our logistics service providers when following up on complaints, claims and CAPA’s. The relationship with our main logistics service provider at our Schiphol distribution warehouse is key. You report to the MSF account manager for this service provider.

Where you will work

Operational procurement department deals with the regular transport of supplies to the MSF project countries. The often complex settings require an expert to plan and to help prevent and/or solve operational delivery constraints and to explore new transport lanes e.g. in emergencies. Together with your colleagues, you are responsible for effective and efficient transport solutions towards the project countries as well as for inbound to our Schiphol based distribution warehouse. You play an important role in maintaining a transport network infrastructure ensuring predictable transit times of the orders.

Currently, the Procurement Unit goes through an improvement process that aims at a better control of the supply chain: continuously improving on efficiency and service levels in terms of quality and speed and responding better to operational needs.

More specific:

  • You provide support regarding the organisation of air-, sea or road transport of international orders to the MSF projects destinations;
  • You contribute to continuous evaluation of the transport processes (to and from the warehouse in the Netherlands and MSF project destination) so that you can explore new or better transport lanes  and propose improvements;
  • You are a member of Procurement Unit’s emergency core group and in this capacity you provide input for the transport planning towards emergency areas;
  • You support in the application of GDP regulations and international regulatory compliance matters, including transport lane risk assessments (by delegation);
  • You advise on use of Incoterms on inbound and outbound shipments and on customs import/export matters of the main warehouse in The Netherlands, as well as for direct shipments from suppliers to the MSF projects destinations;
  • You maintain performance and cost reporting for transport, provide statistics and overviews, report monthly KPI’s;
  • You ensure your knowledge pertaining to new regulatory/legislative aspects regarding (cold chain) transport, customs and dangerous goods is up to date and put into practice;
  • You execute transport solution according to the LSP blueprint, monitor status of inbound and outbound transport and you regularly benchmark  pricing and performance;
  • You collaborate with other MSF European Supply Centres with regards to joint transports and share knowledge about transport routes;
  • You offer guidance for temperature conditioned transport processes in close cooperation with logistical and medical counterparts;
  • You support on transport insurance policy & claims administration with the insurer, and manage claims with the Logistics Service Providers;
  • You are responsible for the following up on complaints, claims and CAPA’s and closely align with the GDP Pharmacist /responsible person in case of GDP related issues.


We are looking for a highly motivated person with a relevant bachelors level education with at least three years relevant working experience in international air and/or sea freight and onward overland transport. You are knowledgeable about multimodal global transport lanes to remote places (e.g. interior Africa). If you have knowledge of cold chain and a dangerous goods certification this is a big asset.

Good communication skills (oral and written) and fluency in English are essential and understanding the Dutch language is an asset.

Your way of working is organised. You are able to work independently, but as you work in a team, you are a team player as well and as such ensure good coordination and communication with all parties involved.

You show initiative and thoroughness, you have a practical problem-solving attitude (pragmatic and resourceful) and you know to prioritize. You are furthermore service-oriented, accurate and have a good follow-up attitude. You get things done through others.

The work environment is at times hectic and unpredictable, which make flexibility, thinking out-of-the-box and eagerness to learn important qualities. You can anticipate possible scenarios to be most prepared. To perform well, you should be eager to teach yourself everything that is relevant and be innovative. You have contact with the transport industry and/or find your sources speedily and with ease.

You are furthermore prepared to work outside office hours, when required, e.g. in case of emergencies in the MSF projects. The humanitarian work field motivates you; in addition to listed qualifications, you might have field experience in for example supply. Familiarity with automated order processing systems/ERP systems is an asset. You are prepared to take on operational tasks when requested and share your knowledge with others.


  • A contract for one year with a full-time appointment based on 5 days per week, with the option for renewal.
  • The Transport Officer is in scale 5 with a gross monthly salary between € 2,484.- and € 3,548.- based on relevant professional experience for this position in MSF and for a 40-hour working week.
  • A premium free pension and 30 holidays per year based on a 40-hour workweek.
  • A challenging position in a stimulating, professional and international working environment.


For more information about this position, please contact Rolf Peltenburg, Transport and Warehousing Team leader on phone 020-5208985.
If you believe that you fit the profile, you can apply directly here. Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

Deadline for application is 13 April 2020.
There will be two rounds of interviews and an assessment. The interviews will be planned in the week of 20 April. We will be reviewing applications as they come in. Immediate availability is a plus.

– Aquisition is not appreciated –

Artsen zonder Grenzen, Plantage Middenlaan, Amsterdam, Nederland
Transport Officer

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