Logistic Service Provider Contract Manager


Médecins Sans Frontières (MSF) is an independent, medical, emergency relief organisation that provides assistance to people worldwide, regardless of their background, religion or political convictions. Above all, we aim to save lives and to offer medical care to victims of disasters, wars and epidemics. Working together with local staff, we give direct support to the population. MSF also appeals to those in power, including governments and international organisations, and speaks out about the abuses we encounter in the course of our work.

MSF coordinates operations through collaborations between global offices. ‘Artsen zonder Grenzen Nederland’ (MSF-Holland) has a partnership with offices in Germany, India and the UK. This partnership, known as MSF Operational Centre Amsterdam (MSF-OCA), operates medical humanitarian interventions in about 30 countries. MSF-OCA deploys 1,300 international staff per annum and employs 8,500 national staff.

The office of MSF-Holland is located in Amsterdam and hosts more than 300 employees, offering direct support to MSF-OCA operations.

The Logistics Department (LogD) supports the overall purpose of MSF, providing logistics and technical support to the OCA field operations. The department is responsible for providing strategic direction, integrated advice and hands on support to logistics and technical issues in the field. The department is made up of the Field Support Unit (FSU) and the Amsterdam Procurement Unit (APU).

The goal of APU is to supply the field with the right goods at the right place in the right time. The Procurement Unit (34 staff) is responsible for processing the orders from the project countries and delivering a wide assortment of medical and non-medical goods to the projects within the required timeframe. A part of the assortment is strategically held in stock while the rest is procured on an as need basis. Warehousing and outbound transportation is outsourced to an external Logistics Service Provider (LSP) in the Schiphol area.

From 1 June 2020 Artsen zonder Grenzen has a vacancy for a


Transport & Warehousing Team Leader

based in Amsterdam


The LSP Contract Manager/Transport & Warehousing Team Leader is part of the Amsterdam Procurement Unit and reports directly to the Head of the Logistics Department. In this position, you manage the team of Transport Officer and Stock Managers (which might change in the future), as well as our Logistics Service Providers for International Transport and Warehousing. You are responsible for the quality, accuracy, efficiency and availability of International Transport and Warehousing, and leading the inventory function across the organisation, working with other team leaders in the Logistics department to support overall operational and logistics goals as outlined in our strategic plans.

Main responsibilities

  • Develop upstream supply network and partnering / sourcing strategy for LSP’s;
  • Own and maintain the contracts with LSP’s, recommend on renewal or termination (tender);
  • Maintain up-to-date operational blue print and own the change request procedure;
  • Maintain pricing model; discuss pricing in and, in alignment with Teamleader Tactical Procurement, outside scope of the contract, and validate invoices;
  • Escalation level for distribution complaints, claims and CAPA’s and closely align with the GDP Responsible Person in case of GDP related issues;
  • Manage the continuous improvement calendar and projects with the LSP;
  • Maintain a MSF OCA Management dashboard providing insight in LSP operations;
  • Organise Periodic Review meetings with the main LSP for Transport & Warehousing , discuss performance and follow up on defined actions;
  • Define MSF internal supply chain cost saving opportunities, assess external logistics solution developments and challenge LSP;
  • Align and coordinate MSF internal activities when process changes are required for better functioning of LSP;
  • Responsible for optimisation of cost (transportation, storage, handling) and service (quality, information, inventory, lead time) in line with organisational requirements;
  • Develop stock policy’s for APU product portfolio, track and improve stock availability and stock holding cost, and is responsible for optimisation of stock profiles at all locations, including emergency stocks, while integrating procurement constraints and opportunities;
  • Safeguard internal and GDP compliance in transport and stock management processes, raise issues with GDP Responsible Person and ensure up-to-date record keeping and follow up of distribution complaints and claims;
  • Responsible for the development and improvement of Transport and Warehousing policies, guidance, tools, content of trainings and other activities within MSF OCA and other MSF intersectional initiatives that are in scope of the unit;
  • Facilitate and promote continuous improvement initiatives and the collaboration between service providers and teams, in order to develop best practices and organization wide support for achieving department and organisational strategic goals;
  • Manage, coach, develop and motivate his/her team and create a working environment where people can contribute and develop.


  • You have a Bachelor or Master’s degree in Supply Chain, Logistics, Engineering, Economics or other related subject, with advanced knowledge of distribution, warehousing and international forwarding.
  • 3+ years work experience in a relevant position in which you managed LSP’s, or worked with partners for warehousing and forwarding.
  • Experience leading, motivating and developing the performance of diverse teams.
  • You are enthusiastic, result-oriented and service minded, thriving in a hectic working environment.
  • You are data savvy, bringing a ‘continuous improvement’ mindset.
  • Excellent communication, presentation and negotiation skills in English is a prerequisite and a working knowledge of Dutch is an advantage
  • MSF experience, or work experience in the humanitarian sector is considered favourably but an affinity with MSF values is a ‘must-have’; and you have to be prepared to work outside office hours when required (e.g. in case of emergencies in MSF projects and for stock counts with LSP’s)
  • Familiarity with automated stock and warehousing management systems/ERP systems is an asset.


  • Teamwork & Cooperation
  • Planning & Organisation
  • Networking and Building relationships
  • Capacity to Negotiate

We offer

  • A challenging and exciting position in an international environment
  • An employment contract for one year with the possibility of extension.
  • A gross monthly salary between €2,875  and €4,106  based on a fulltime appointment and relevant professional experience for this position
  • Other benefits include 30 holidays based on a fulltime appointment and a premium-free pension plan

More information?

For more information about this position, please contact Klasien Hoeve, Head of the Logistics Department on phone +31 (0)20-52089 73

If you believe that you fit the profile, you can react directly via the ‘Apply Now’ button

Please upload a letter of motivation and Curriculum Vitae in English as one combined document

The closing date for applications is 15 April 2020

First round interviews will be held on Monday 20 April 2020 with a second round on Thursday 23 April 2020.

*** acquisition is not appreciated***

Artsen zonder Grenzen, Plantage Middenlaan, Amsterdam, Nederland
Logistic Service Provider Contract Manager

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